Clear answers before you bring Neya onto the phone.
Learn what HelloNeya handles, how it works with your team, and what to expect during setup.
What is HelloNeya?
HelloNeya is an AI receptionist that answers inbound business calls, responds using approved business information, captures caller details, transfers calls, and provides recordings, transcripts, and summaries.
Can HelloNeya answer calls after hours?
Yes. HelloNeya can answer 24/7 and follow different instructions during open and closed hours.
How many calls can it handle at once?
The current setup supports up to ten simultaneous calls. Actual capacity and phone routing should be verified during onboarding for your configuration.
Can Neya transfer a call to my staff?
Yes. You define which call types should transfer, where they should go, and what happens if the person is unavailable.
What business questions can it answer?
Neya can use the approved information you provide, such as hours, locations, services, policies, and common questions. It should not invent an answer when the information is unavailable.
What does lead capture mean?
Neya can collect the caller’s name, phone number, email, reason for calling, and other fields you choose so your team can follow up.
Are calls recorded and transcribed?
The platform supports call recording, transcription, and summaries. Recording requirements vary by location, so your greeting and workflow should reflect the consent rules that apply to your business.
Does HelloNeya replace my receptionist?
HelloNeya is designed to cover missed calls, repetitive questions, after-hours calls, and busy periods. Your team can remain responsible for sensitive, complex, or high-value conversations.
How long does setup take?
Timing depends on the number of locations, call types, integrations, and approval cycles. A focused setup with a clear knowledge base can usually be prepared faster than a complex multi-location workflow.
How much does HelloNeya cost?
The current launch offer is $149 per month per location, including 750 inbound minutes. Additional usage is $0.20 per minute.
Have a question about your call flow?
Show us how your team handles calls today and we’ll map the relevant HelloNeya setup.
Book a demo ↗