24
24/7 inbound answering
Answer calls during business hours, after hours, weekends, and team overflow periods.
HelloNeya capabilities
One dependable first response for every caller.
Configure Neya to answer, guide, capture, and connect callers using your approved business information and handling rules.
Call handling
From hello to the right next step.
Each capability is designed to reduce missed calls without losing the context your team needs.
10
Simultaneous calls
Handle up to ten calls at once instead of sending additional callers straight to voicemail.
Hi
Custom greeting
Welcome callers using your business name, tone, and opening message.
KB
Business knowledge
Answer approved questions about hours, locations, services, policies, and other business details.
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Call transfer
Route callers to a team member or department according to your transfer rules.
H
Human fallback
Bring in a person when the request is sensitive, complex, or outside Neya’s instructions.
!
Emergency escalation
Follow predefined instructions when a caller describes an urgent situation.
L
Lead capture
Collect the caller’s name, contact details, reason for calling, and information your team needs next.
T
Transcripts and summaries
Review a searchable transcript and concise summary after each completed call.
Built around your operation
Choose what happens before, during, and after each call.
Set different behavior for open and closed hours, define the information Neya may use, and decide which situations should reach your team.
01
Before
Configure greetings, knowledge, routing, hours, and escalation instructions.
02
During
Neya listens, responds, captures details, and transfers based on the conversation.
03
After
Your team receives the recording, transcript, summary, and captured information.
See how Neya would handle your calls.
We’ll walk through your current call flow and configure a relevant example.
Book a demo ↗